My sad story with GoDaddy

Many pages of my sites, in Italian and English versions, contain Java applets for mathematical and physical issues developed, sometimes with a lot of work, over many years years.

For a user of the Internet, to launch a Java applet can be dangerous, so the plug-ins of Oracle, the current owner of Java, rightly asks his consent before starting the execution.

But the latest update of the plugin (Java Plug-in 10.45.2.18) contains a warning: in the future, non-certified applets will not run.

Not to be forced to impoverish or completely trash many of my pages, I looked for someone that allows me to provide this certification.

Browsing the Web, it seems that GoDaddy is suitable for my needs.

I connect to this website, I make the request for certification and I pay €351.34 for two years.

I wait a few day but I do not receive any reply to this my lavish donation.

Then the following series of my emails and responses of GoDaddy begins.

 

I have sent a request of a certificate in order to sign may java applets.

After 3 days I see that my request is still pending.

What does mean that? How long must I wait before I can sign my applets?

Thanks.

Roberto Bigoni

 

23/10/2013

Dear Certificate Customer,

Thank you for your recent SSL request. We would like to complete your request as soon as possible, however we cannot do so without your help.

We require documentation that gives your proof of right to do business.

The following documents are the only acceptable proof of a company's right to do business in Italy:

A Certificate of Registration for Value Added Tax showing the EU VAT number associated with your business.

A registration document through Infoimprese.it.

Please let us know if we can help you in any other way.

Sincerely,

Lindsay H.

 

But there is a problem: I am not a businessman and I do not sell anything.

I am a teacher and I need a certificate so that I could sign the Java applets I have made and inserted in my web pages that anybody can freely see, because Oracle writes that the further releases of its plugin will not work with unsigned applets.

I can give you my italian tax code ("codice fiscale"). It is XXXXXXXXXXXXXXXX.

Since I have paid for two years, I hope that my request is accepted.

Thanks

Roberto Bigoni

 

23/10/2013

Dear Secure Certificate Customer,

A secure certificate request has been received for roberto bigoni.

The Registration Authority (RA) has been unable to confirm that the organization is legally registered with a government authority.

The organization name listed as the legal company name in the request is: roberto bigoni

The company name must be an exact match to the way your business is registered including any corporate identifiers or abbreviations that may be included in your company name such as Incorporation, Inc., LLC, Limited, Corp., P.C., etc.

If your legal company name is different than roberto bigoni, you will need to cancel the pending request and resubmit your application with a company name that is an exact match to the way your business is registered.

In order to enable us to resume processing your certificate request with the exact company name you previously submitted, please upload, fax or e-mail the appropriate proof-of-right document to match the exact company name as you submitted in your request.

The only acceptable proof-of-right document types are:

    Business license
    Sales & Use Tax certificate (number alone is not acceptable-FEIN is not acceptable)
    "Doing Business As" documentation
    Fictitious Name documentation
    Occupational Tax Certificate/License
    Non-profit Organization Tax Exemption Certificate
    Charter documentation
    Partnership Agreement documentation
    Articles of Incorporation

To submit the necessary documentation, please log in to your SSL account and click on your pending certificate request in question, then upload the document(s).

A Registration Authority (RA) associate will review the document(s)when uploaded.

Alternatively, you may fax or e-mail the documentation.

Note: Submit copies of original documents only.

If you encounter any problems or have any questions, our Customer Support department is ready to help, around-the-clock, seven days a week.

 

It seems to me that no one reads what I write and that the answers to my questions are automatically generated by a computer program.

I'm not a businessman and I do not need to certify a business.

I am a teacher who has to certify the reliability of its software applications.

I attache to this communication a copy of my employment contract with an Italian school.

I ask whether you can fulfill my needs.

If you cannot, I think that you owe me back the money I sent to you so that I can turn to another agency that can give me what I need.

The code of my bank account is as follows xxxxxxxxxxxxxxxxxxxxxxxxxx.

Thanks

Roberto Bigoni

 

24/10/2013

Dear Sir/Madam,

Thank you for your reply.

Please note that we did not receive the requested information from our previous response.

As was stated, we are unable to locate your organization through the website below.

http://www.infoimprese.it/impr/index.jsp

Please reply with instructions to locate your organization through this website, or your VAT number.

As I value your feedback regarding my service, please take a moment to complete the short survey linked at the bottom of this email.

Sincerely,

Daniel P.

Online Support Team

 

You are unable to locate my organization simply because my organization does not exist.

I said you that I have not a business, but that I am a teacher who needs to sign his applets.

But, as I understand it, you are not able to meet my request. So I will kindly ask you to give me back the money paid.

Thanks

Roberto Bigoni

 

25/10/2013

Dear Certificate Customer,

Thank you for your response however, it seems that your message did not come through properly.

As was stated, we are unable to locate your organization through the website below.

http://www.infoimprese.it/impr/index.jsp

Please reply with instructions to locate your organization through this website, or your VAT number.

Please let us know if we can be of further assistance.

Regards,

Michelle M.

Online Support Team

 

Please, give back my money

Roberto Bigoni

 

26/10/2013

Dear Certificate Customer,

Thanks for getting back to us, however, your text did not come through in your reply.

If you still need assistance or were trying to provide additional information regarding your issue please reply back to this message.

When sending screen shots of errors, please ensure your image is in a highly compatible format such as .jpg, .bmp, or .png.

When sending text please ensure your document is either in a .txt or .eml file.

Please also ensure that you are adding the information as an attachment and not in the body of your email.

We appreciate your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

Regards,

Nathan R.

Online Support Team

 

I repeat: you are unable to do what I need. So, please give me back my money.

Thanks

Roberto Bigoni

At this time, no reply. It seemed clear to me that this kind of dialogue could go on forever with the only result for me of being teased endlessly.

For me GoDaddy has meant GiveDaddy. Having to make a donation, I would rather make it to Wikipedia.

Probably, the same thing could have happened in someone of the Italian public offices, known for their stiffness and, sometimes, obtuseness.

29/10/2013

I was wrong. It seems that the story continues.

31/10/2013

Dear Roberto Bigoni,

We sincerely apologize for the confusion.

Your response somehow was buried in the text of all the previous responses, but we were able to finally locate it.

We don't know what caused this, but wanted to let you know why it seemed we werent getting your response as it was not inline such as when a response normally comes back to us.

Since we are not able to approve your request and you would like a refund we will be happy to process your request.

Normally you would need to first cancel the item, but I have done this for you and processed a request to save you the trouble.

Please allow 5-7 business days to see the funds applied to the associated payment method.

If you do not see your refund within 7 business days you will want to contact the financial institution linked to the original payment method for further assistance.

Thank you for your patience and understanding in this matter.

As I value your feedback regarding my service, please take a moment to complete the short survey linked at the bottom of this email.

Regards,

Nathan R.

Online Support Team

I apologize to the staff of GoDaddy for my hasty judgment, but of course I'm waiting for the successful conclusion.

31/10/2013